Refund policy

Returns & Refunds

We want you to love your FRSH gear. If it's not right for you, here's how returns work.

30-day change-of-mind returns: Changed your mind? You can request a return within 30 days of receiving your order. This includes sale and discounted items, including Black Friday and Cyber Monday purchases.

To be eligible for a change-of-mind return:

• the item must be unused and in the same condition you received it

• it must be in its original packaging

• you'll need your order number or proof of purchase

Change-of-mind returns don't apply to personalised or customised items (for example, engraved products) or gift cards. Faulty items are always covered (see below).

How to start a return

• Email us at returns@frsh.com.au with your order number and the item(s) you'd like to return.

• Once your return is approved, we'll email you a return label and instructions.

• Pack your item securely and send it to: FRSH, 13/30 Smith St, Capalaba QLD 4157.

Please contact us before sending anything back. Items sent without an approved return request may be delayed.

Refunds Once we've received and inspected your return, we'll let you know whether your refund is approved. Approved refunds are made to your original payment method within 10 business days, for the amount you paid for the item (including any discount applied). Original shipping charges are not refunded for change-of-mind returns. Your bank or card provider may take a few extra days to show the refund. If more than 15 business days have passed since your refund was approved, please contact us at returns@frsh.com.au.

Exchanges The quickest way to swap an item is to return it for a refund and place a new order for the item you want.

Faulty, damaged or incorrect items If your item arrives damaged, is faulty, or isn't what you ordered, contact us at returns@frsh.com.au with your order number, a description of the problem and photos or a video. Faulty items are covered under the Australian Consumer Law. This isn't limited to 30 days, and the change-of-mind conditions above (unused, original packaging, sale items, personalised items) don't apply. Once an item is confirmed faulty or incorrect, we'll cover the return shipping, and refunds for faulty items include the original shipping charges.

12-month warranty All FRSH products come with a 12-month warranty against defects. See our Warranty Policy for full details.

Your rights under the Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.

Questions? Email returns@frsh.com.au about returns, or info@frsh.com.au for anything else. You can also call 1300 377 447 (1300 FRSHHQ).

FRSH Pty Ltd, ACN 698 410 221, ABN 28 698 410 221, 13/30 Smith St, Capalaba QLD 4157.